RETURN, EXCHANGE, REFUND & CANCELLATION POLICY

RETURNS

Customers in Saudi Arabia (KSA) can request a return within 24 hours of receiving the item.
The item being returned must be in its original condition and packaging, unused, and with all original tags and accessories included.
Shipping charges, including delivery to the customer and return to the store, will be applied. Applicable shipping fees will be deducted from the refundable amount unless the return is due to a defective, damaged, or incorrect item supplied by Omnia Stores.
In case of returning more than 3 pieces from the same order, each item will be processed with a separate return shipping fee.

REFUND POLICY

Customers in Saudi Arabia (KSA) may request a refund within 24 hours of receiving their order, subject to the terms and conditions of this policy.

Customers may request a refund under the following circumstances:

The customer receives a defective or damaged item.
The customer receives an incorrect item.
The item received is different from the item ordered.
The customer wishes to return an eligible item within 24 hours of receiving it, provided that the item is unused, in its original condition, and returned with all original packaging, tags, and accessories.
The requested size, color, variant, or item for an eligible exchange is unavailable and a refund is offered by Omnia Stores.

For regular eligible returns, applicable delivery and return shipping charges will be deducted from the refundable amount.

Shipping charges will not be deducted where the return is due to a defective, damaged, or incorrect item supplied by Omnia Stores.

During promotional periods and discounted offers, discounted items are eligible for return as store credit only and are not eligible for a monetary refund or exchange to another item.

Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

The actual time required for the refunded amount to appear in the Cardholder's account may vary depending on the issuing bank.

CANCELLATION POLICY

Customers may request to cancel their order within 24 hours of placing the order, provided that the order has not already been processed, dispatched, or handed over to the courier for delivery.

Once an order has been processed, dispatched, or handed over to the courier, it cannot be cancelled. In such cases, the order will be subject to our Return, Exchange and Refund Policy after delivery.

If an eligible cancellation request is approved, the refund will be made back to the Original Mode of Payment used by the customer.

Please allow 10 to 45 days for the refund to be processed and reflected in the customer's account, depending on the issuing bank of the credit card.

To request an order cancellation, customers should contact Omnia Stores Customer Service and provide their order details.

EXCHANGES

Customers in Saudi Arabia (KSA) may request an exchange for a different size, color, or variant within 24 hours of receiving the product. Exchanges are subject to availability.
Shipping charges, including delivery to the customer and return to the store, will be applied.
The item being exchanged must be in its original condition and packaging, unused, and with all original tags and accessories included, unless there is a defect or damage.
If the desired item for exchange is unavailable, Omnia Stores may offer a refund or another item, subject to the eligibility conditions of this policy.

RETURN OR EXCHANGE PROCESS

Customers are required to initiate the return or exchange process within 24 hours of receiving the product.

1. Prepare the Item

Ensure that the item is securely packaged and that all original packaging, tags, and accessories are included.

2. Locate the Nearest SMSA Express Branch

Customers can find the nearest SMSA Express Branch using the SMSA Express branch locator:

https://www.smsaexpress.com/sa/map-location

3. Obtain the AirWay Bill Copy

Contact our Customer Service team to obtain the AirWay Bill Copy required for the return or exchange.

The AirWay Bill Copy must be handed over to the SMSA Express Branch along with the item.

4. Return the Item

Visit the nearest SMSA Express Branch and present the AirWay Bill Copy along with the return item. The team at the branch will assist you in processing the return.

PROCESSING TIME

The return and exchange process in Saudi Arabia will take approximately 10–15 days. Normal delivery takes approximately 3–4 days.

Applicable shipping charges will be applied in accordance with this policy.

IMPORTANT NOTES

Returns and exchanges must be initiated within 24 hours of receiving the order.
Items must be unused, in their original condition, and returned with all original packaging, tags, and accessories.
During promotional periods and discounted offers, discounted items are eligible for return as store credit only.
Monetary refunds or exchanges to other items are not applicable for discounted purchases.
Returns or exchanges initiated after the 24-hour period may not be accepted.
Customers are responsible for applicable shipping and handling fees unless the return is due to a defective, damaged, or incorrect item supplied by Omnia Stores.
Certain products, including final sale items, may be subject to additional restrictions or may not be eligible for return or exchange.
For returns, exchanges, refunds, cancellations, or further information, please contact Omnia Stores Customer Service at (+971 56 547 8227).